We understand your concerns on ordering from a new store, but please don't worry, we promises that all products we offer are 100% original and we also have official authorization certificates from the manufacturers. Here we paste some to prove.
To ensure the benefit of our customers, we also offer a series of guarantee policies as below:
1. 7-day-money-back guarantee on all our products from the date you received it without any reason
2. 3 or 6 months warranty. We have certain guarantee period for our products from the date of delivery, e-cigs batteries and MODs usually come with 3 or 6 months warranty, please check the guarantee section in item description carefully.
Though we have an extensive testing before shipping, we can't 100% avoid any quality problem, so if you receive a DOA or broken item, please contact us within 48 hours, we will handle it in first time. Normally we don't demand our customers to send back the broken items to save your shipping fee and offer more efficient after-sales service. Please note that some brands require S/N (serial number) before providing replacements. We recommend you to keep the package after you get the parcel, or take a picture of SN before you discard it. If your items are broken unfortunately, please contact us via message or email (email@example.com) ASAP with following information:
Video/video link or picture:
1) Video/video link or picture must be straight to the point and show the problem clearly.
2) Serial Number for electronic cigarette product is a must. According to Aspire, VOOPOO and Innokin's requirement, all their items also require security number.
Thanks all of you for the interest! Hope you enjoy shopping at Buybest. Have a nice day!